We play your reality
Language: english  deutsch
 

Customer Support Services

Knowledge data base (link to www.scale-rt.com)Free e-mail support*
Manual (incl. hardware interface list, tutorials, etc.)Call back service*
Scilab support center (link to www.scilab.org)

 

Consulting Services

We help you in:

  • finding a creative solution to your challenging problems
  • choosing a suitable software environment
  • simulating and prototyping the proposed solution before wasting valuable time and money
  • deciding on a cost-efficient hardware solution to allow your application to run successfully
  • competent execution of your projects from cradle to grave
Contact us to discuss how we can help you. We offer our services world-wide.

 

*Support Contracts

SCALE-RT offers 3 Support Levels world-wide

Support LevelDescription
Customers
Costs
Phone
Hotline
  • Support Hotline charged hourly
  • Highest Priority
  • Direct Phone Contact with Service Engineer
  • Or return call within 24h
All SCALE-RT customers
with a valid license
and a support quota
or asupport contract

Support Pack:
€800 for 10h

Support Contract:
costs on request

Email Support
- with license
  • Free-of-charge
  • Support Request via Online Support Form
  • Answer per email or return call
  • Response within 5 working days
All customers with a
valid SCALE-RT license
FREE
Email Support
- trial only
  • Free-of-charge
  • Support Request via Online Support Form
  • Answer per email
  • Response within 15 working days
All SCALE-RT
trial customers
FREE

 

Freecall 0800 10 66 888
CALL +49 7522 9749 0

FAX   +49 7522 9749 49
MAIL info@cosateq.com

 


Compact-HiL live at the
Olympia tower in Munich!
June 30th/ July 1st 2010